Shipping & Returns

Shipping

Free Expedited Shipping on orders over $25 where available.

Orders over $25 which are shipping to the United States (except Alaska and Hawaii) qualify for free expedited shipping.  ** Note: Free shipping is calculated after any promotions or discounts are applied at checkout and before Tax, where available. If expedited shipping is not available, orders over $25 still qualify for Free Standard shipping.

Most orders are processed within 24-48 hours of receipt (processing time does not include weekends or holidays). Orders are processed on business days only (Monday through Friday, excluding major holidays). 

Shipping rate and delivery time is calculated at checkout. Delivery date may depend on the destination of your order. All shipping services are not available in all areas.

Returns

We are committed to providing the highest quality products and want you to feel happy about every Silk Road Organic purchase you make.  A product that does not fully support your wellness needs can be returned for refund or exchanged within 30 days of purchase.

Please be sure to include your Order Number and Mail to:

Silk Road Organic
645 Augusta Dr
Moraga, CA 94556

FAQ's

Do I have to pay for return shipping?
Customers are responsible to pay for return shipping.

Will original shipping be refunded?
Original shipping is not credited back for returned orders.

What if my product arrived damaged?
If your order arrived damaged, please email us a photo of the damaged product(s) to support@silkroadorganic.com and our customer care team will be happy to assist you with a replacement.

What if my order is missing something?
If your shipment is missing a product or has not arrived, contact us with your order information and we'll get the issue resolved as quickly as possible.

How does an exchange work?
Return your order as stated above. Place your new order and then contact us. Our customer care team will issue a credit to cover standard shipping costs of your new order. Give us another try. We want you to be 100% satisfied!

Have questions? Contact us.