Shipping & Returns


Free Standard Shipping on orders over $25.

Free shipping is calculated after any promotions or discounts are applied at checkout and before Tax.

Shipping rate and delivery time is calculated at checkout. Delivery date may depend on the destination of your order. All shipping services are not available in all areas.


We are committed to providing the highest quality products and want you to feel happy about every Silk Road Organic purchase you make.  A product that does not fully support your wellness needs can be returned for refund or exchanged within 30 days of purchase.

Please be sure to include your Order Number and Mail to:

Silk Road Organic
645 Augusta Dr
Moraga, CA 94556


Do I have to pay for return shipping?
Customers are responsible to pay for return shipping.

Will original shipping be refunded?
Original shipping is not credited back for returned orders.

What if my product arrived damaged?
If your order arrived damaged, please email us a photo of the damaged product(s) to and our customer care team will be happy to assist you with a replacement.

What if my order is missing something?
If your shipment is missing a product or has not arrived, contact us with your order information and we'll get the issue resolved as quickly as possible.

How does an exchange work?
Return your order as stated above. Place your new order and then contact us. Our customer care team will issue a credit to cover standard shipping costs of your new order. Give us another try. We want you to be 100% satisfied!

Have questions? Contact us.